Bilingual helpdesk & IT service desk — automated SLA, Kanban board, knowledge base and API integration for Malaysian companies.
What is WeHelper.my?
WeHelper.my is a bilingual helpdesk and IT service desk system for Malaysian companies, with automated SLA, a Kanban board, a knowledge base and API integration.
How is WeHelper.my delivered to clients?
WeHelper.my is one of Data Brain Sdn. Bhd.’s 10 vertical SaaS products for regulated Malaysian industries (2025–2026). It is delivered through dedicated deployment — its own domain and database, daily backups and a full audit trail — so the client keeps their own data.
It is built with Laravel and PHP 8, Livewire, Alpine and Tailwind, MySQL with Redis Queue, and REST APIs and webhooks, with a bilingual BM/EN interface and light and dark UI. It is developed by Data Brain Sdn. Bhd., the company led by Syarifuddin Yusof (Encik Dien).
Key Features
- Tickets with automated SLA
- Kanban board
- Knowledge base
- API integration
- Bilingual BM/EN interface
- Dedicated deployment: own domain & database, daily backup, full audit trail