Quick Answer
Umrah, haji & tour operator (client confidential) — pilgrim evaluation forms, complaint register tracked to CAPA closure, and self-generated monthly report packs in PDF & Excel.
The client name is withheld under a non-disclosure agreement (NDA).
What is Survey & Complaint System?
Survey & Complaint System is a survey and complaint system for an umrah, haji and tour operator. It provides pilgrim evaluation forms, a complaint register tracked through to CAPA closure, and self-generated monthly report packs in PDF and Excel.
This system was delivered by Data Brain Sdn. Bhd. in 2026. The client’s name is confidential under a non-disclosure agreement (NDA); only the type of business is stated.
Key Features
- Pilgrim evaluation forms
- Complaint register tracked to CAPA closure
- Self-generated monthly report packs in PDF and Excel